MG Siegler at TechCrunch wrote a great piece a couple days ago on the role of enthusiasm. I think he’s dead-on, but I’ll add my little bit of advice: Make sure your Enthusiasm is the right kind.

The Enthusiasm you need is really a deep love for what you’re doing. This is the kind of enthusiasm that gets you up early full of energy and ideas.  A quote from Siegler’s TechCrunch piece:

… When co-founder Biz Stone says he thinks Twitter can change the world, it may sound crazy, but it’s not, because he believes it.

[From The Importance Of Enthusiasm In Any Product]

This kind of Enthusiasm goes beyond just the rush of being part of something successful. It’s a belief in something that’s not only bigger than you, its bigger than your product or even your company. The best kind of Enthusiasm comes when you truly believe that what are doing matters.

In the most stark form, the wrong kind of enthusiasm is the kind that comes only when you are growing and successful. This celebratory enthusiasm is cheap. It will not focus your effort on making great products, on working diligently for your customers, or on building a great team. It certainly won’t sustain you through any rough patch in your business. When you are successful, growing, and getting a lot of fabulous press, it’s very hard to separate the enthusiasm for success from the Enthusiasm for what you are doing.

Enthusiasm and passion are so important, no matter what you do. If you don’t feel like you have that towards the company you are with, you should seriously consider leaving.

Better yet, if you have the power in your company to start something that you are passionate about, do it.

[From The Importance Of Enthusiasm In Any Product]

This isn’t just about making it easy to go to work every day. It’s not just about keeping your energy high. This deep Enthusiasm brings that elusive “focus” that often seems a cliche’.

When you are truly Enthusiastic about what you are doing, you have a deep understanding of what you are creating and why it’s important. You are constantly refining that concept of why your company and product matters.  It helps you make the right decisions for customers. It informs your marketing and sales efforts with that sense of purpose. And it makes all the difference when you need to make those tough choices about what you are NOT going to do.

Enthusiasm is the real “Focus.”

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Importance of “filters” has been over-stated. As my friend John Pederson puts it:

Managing your own filter is critical. The other kind of filter that lets things in vs. preventing things from coming in.

[From Dean Shareski on attention.]

A filter is a screen that keeps things out. My information problem isn’t solved by keeping things out. What I need is to bring the right things to me, and that’s different.

What I want is not a filter, but good editors that bring me the news that I need to see. These editors could be a staff of professionals, but there’s also a role for technology in bringing my news to me.

There are already several services that try to do this, but none of them is really as easy, ubiquitous, and natural as I would like them to be. WIll someone solve it?

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Jobs calls for organ donors…

September 14, 2009

The Wall Street Journal has video of Steve Jobs’ opening remarks at the Apple event last week. It was his first official public appearance since going on medical leave several months ago, during which he had a liver transplant.

It’s good to see such an open and human appeal from a prominent figure. I applaud Steve [...]

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Favorite Podcasts: This Week in Startups (TWiSt)

September 3, 2009

My friends all know that I enjoy good PodCasts. My daily commute only is about 8 steps from my bed… maybe a bit more if I detour to the stove to start the tea kettle before starting work. But when I’m visiting clients and or attending events I’m usually going at least 40 minutes (Palo [...]

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The Public Flow

August 17, 2009

These conversations happen in the pub, in the bleachers of our kids soccer games, and just about everwhere. We’re all having public conversations all the time, where the only privacy is that of proximity – you really don’t know who that is sitting at the next table, and usually you really don’t care. Now many of those conversations have moved to Twitter, or Facebook, or your blog. Some of those are open conversations that are easily found, searched, and aggregated and some aren’t.

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Worried about the cost of Support? Focus on making it Effective!

August 6, 2009

You want the virtuous cycle, or the vicious one?

The key is to create a virtuous cycle of great support, product improvement, and customer loyalty & recommendations. It’s a virtuous cycle of good will. Here are the steps:

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Follow, Un-follow, and “What’s Twitter for, anyway?”

August 6, 2009

Yesterday I did an @-reply to Robert Scoble (@Scobleizer):

@Scobleizer, for me twitter is for getting interesting insights and ideas. I’m sure not going to get them from those who follow me! (ducks)

Robert had tweeted his blog post on a change of follow habits, You are SO unfollowed! in which he said:

On Monday I unfollowed 106,000 [...]

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Fabulous Auction to Benefit Square Peg Foundation

July 12, 2009

Our fabulous volunteers put together this amazing auction to benefit Square Peg Foundation. They’ve done a amazing job and we’ve received great support from the community. Here’s are just a few of my favorite items:
2000 Chateau Pichon Longueville Comtesse De Lande – Grand Cru Classe Pauillac (Bordeaux) wine (Double Magnum 3L)
Masterminds of Programming – [...]

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How to Hire for Tech Support

July 8, 2009

Tech Support folks should also be friendly and like helping people. They should be communicative both inside the organization and with customers. Dont just expect your team to “be professional”. That admonition is at the core of the wooden, scripted responses that frustrate customers.

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Apple Leads in Tech Support

June 28, 2009

This recent research is shows the difference you can get when focusing on resolving problems:

The study found that customers from each company are generally satisfied with hold times, ease of reaching an agent and agent professionalism. In contrast, there was a significant difference in the percentage of customers who reported their problem was solved: 53% [...]

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