Last week I attended the VRM West Coast Workshop and one of the many impressive folks I met there was Joe Andrieu of Switchbook. In a recent blog post, Joe describes the The Identity Quartet – the key services that allow user to express their identity in online services. It’s one of the most clear…
Category Archives: tech
Facebook Developers | Facebook Developers News
Congratulations to my friends at Seesmic for being at the front of the Facebook Open Stream… To get things started we’ve worked alongside a few beta partners to test the Facebook Open Stream API. For example, Seesmic Desktop is now a full-featured client for the stream and Adobe has created a simple stream Notifier using…
ProjectVRM Blog » VRM and the Four Party System
I’m not sure I like “4th party” as a description. We spent way too much time at the VRM West Coast Workshop wrangling over the naming of firs, second and third. But when you get past all that, this key idea is really something big: VRM is about enabling the first party. It is also…
Apple netbook/notepad
“It’s not a surprise if you’re paying attention,” says my wife. Of course, when it comes to new sexy toys from Apple, we want details and dates. We know it’s going to come… eventually. It’s fairly obvious that the Macbook Air was the first step. This is the product development process we’ve come to know….
ProjectVRM Blog » Markets are Hanging Up On Customers
This just cracked me up… Markets are Hanging Up On Customers I just recorded my call with Apple Support to improve customer service: [Click to listen] How to hang up on a Mobile Me customer. [From ProjectVRM Blog » Markets are Hanging Up On Customers] Follow the link and have a listen. Truly amazing.
Focus and Priorities vs. Turf
When dealing with complex issues that spread across functional lines, a senior executive focusing on the issue can being important focus and coordination to the effort. But too often, people are paying more attention to the politics of Turf instead of the value of that cross-organization emphasis. I started thinking about this after reading a…
Scobleizer — Tech geek blogger » Blog Archive Seagate learns important PR lesson: keep the customers happy! «
Robert Scoble posted details of this week’s blow-up over failing drives and censored forum posts: Seagate (maker of hard drives and storage devices) has been getting slammed on forums and blogs the past couple of days. Partly because they had a bad batch of hard drives and didn’t properly recognize or fix the problem quickly….
FriendFeed, value, and … on Gillmor Gang
The May 30th Gillmor Gang is all about FriendFeed and it’s one of the best I’ve heard. http://gillmorgang.techcrunch.com/2008/05/31/gillmor-gang-053008/ Why FriendFeed Matters Bret Taylor of FriendFeed makes the point that different people use different tools, and that’s one of the reasons he created FriendFeed. He says: “The union of all of your friend’s one or two…
Why the Open will win
Why the Open will win If only my friends who have accounts in the same service can see my photos or favorite music or restaurants, then I will put less energy into participating in that service. But with a mesh of services connected by common syndication formats and open APIs (Application Programming Interfaces), my friends…
Anti-Customer Update – WSJ Online
WSJ Online now has a policy that shuts down your account access if they detect you logging in from more than one computer at a time. TechCrunch does a nice job telling the story behind this fiasco.What I find really funny is that this sort of stupidity is now considered an “understandable, and classic reaction”…
